| CRM Overview |
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CRM – Definition |
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Why CRM is required? |
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Benefits |
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The types of data CRM projects collect |
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Industries where CRM is Applied |
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| Organizational Management |
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Overview |
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Organizational Structure |
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Organizational Objects and Attributes |
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Customizing and configuration |
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| Transactions |
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Structure of Sales Transactions |
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Transaction Types |
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Item category and Item determination |
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| ERP and SAP CRM Overview |
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ERP Definition and Overview |
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SAP Architecture |
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Career Opportunities and Industry Trends |
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my SAP CRM Overview |
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my SAP CRM Server Architecture and Capabilities |
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Channels of Interaction |
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| Product Master |
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Product Master Basics |
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Hierarchies, Categories, Set types and Attributes. |
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Maintaining Products |
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| Activity Management |
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Overview of Activity Management |
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Customizing Activity Management |
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| Business Partner |
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SAP Business Partner |
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Use Partner categories, BP Type, Business Partner grouping and BP Roles. |
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BP Relationships |
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Customizing and configuration |
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| Territory Management |
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Territory Management |
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Functions and How Territory Management is used |
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How to maintain Territories |
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